When posting with a problem, remember to state your OS, which game your problem applies to and which version of the game you're running, ie.
TO KEEP PLAYING THE OLD GAMES ONLINE SEE THIS POST HERE OR THIS POST HERE FOR INSTRUCTIONS HOW TOĭO NOT REPLY TO THIS THREAD WITH YOUR PROBLEMS BUT MAKE A NEW THREAD Most of this is meant for the First Decade and original versions but a lot of this should apply to The Ultimate Collection too.
Information, Guides and Announcements for the EA app.